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Terms of Service

Effective Date: April 26, 2026 · Last Updated: April 26, 2026

1. Agreement to Terms

By accessing or using METTLE Arena ("Service"), operated by Parallax Ventures LLC ("Company," "we," "us"), you agree to these Terms of Service. If you are creating an account on behalf of an organization (swim club, athletic team, school program), you represent that you have authority to bind that organization to these terms.

If you do not agree to these terms, do not use the Service.

2. Service Description

METTLE Arena is a gamified athlete performance platform designed for competitive sports organizations. The Service provides meet result tracking, athlete profiles, coaching tools, attendance management, and organizational administration. The Service is designed primarily for use by coaches, administrators, and parents/guardians of minor athletes.

3. Accounts & Eligibility

Age Requirement:

  • Organization accounts may only be created by individuals 18 years or older.
  • Coach and administrator accounts require the user to be 18 years or older.
  • Athlete profiles are created and managed by authorized coaches or administrators — athletes under 13 do not create accounts directly.
  • Parent/guardian accounts are available for parents or legal guardians of enrolled athletes.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at support@mettlearena.com if you suspect unauthorized access.

4. Minor Athletes & COPPA Compliance

METTLE Arena is committed to protecting the privacy and safety of minors. We comply with the Children's Online Privacy Protection Act (COPPA) and applicable state laws regarding children's data.

  • No direct accounts for children under 13. Athlete profiles for children under 13 are created and managed exclusively by coaches, administrators, or parents/guardians who have provided verifiable consent.
  • Parental consent required. Before enrolling any athlete under 13, the organization must obtain verifiable parental consent using one of the following methods: (a) a signed parental consent form (physical or electronic signature), (b) email-plus verification — a consent email sent to the parent with a confirmation link, or (c) direct contact with the parent by the organization. The enrolling coach or administrator must certify that consent was obtained and retain proof of consent. Organizations that fail to obtain verifiable consent may have athlete profiles removed.
  • Limited data collection. For minor athletes, we collect only information necessary for the Service: name, age/grade, team assignment, and performance data. We do not collect email addresses, phone numbers, or social media accounts from athletes under 13.
  • No behavioral advertising. We do not serve targeted advertising to any users, and we never use minor athlete data for advertising purposes.
  • Parental rights. Parents/guardians may review, correct, or request deletion of their child's data at any time by contacting their organization's administrator or emailing privacy@mettlearena.com.

5. Subscriptions & Billing

  • The Service offers paid subscription plans (Starter, Growth, Premium) billed monthly through Stripe.
  • New organizations receive a 14-day free trial. No charge is made during the trial period.
  • After the trial, your selected plan will be billed automatically each month until cancelled.
  • You may cancel at any time from your billing dashboard. Cancellation takes effect at the end of the current billing period — no refunds for partial months.
  • We reserve the right to change pricing with 30 days' written notice. Existing subscribers will be notified via email before any price change takes effect.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of these terms.
  • Share athlete data outside the organization without appropriate consent.
  • Attempt to access other organizations' data or interfere with the Service's security.
  • Upload false, misleading, or harmful content.
  • Use automated tools to scrape, harvest, or extract data from the Service.
  • Impersonate another user, coach, or organization.

Violation of these terms may result in immediate account suspension or termination.

7. Data Ownership & Portability

  • Your data belongs to you. Organizations retain ownership of all athlete data, meet results, and organizational content uploaded to the Service.
  • Data export. You may request a full export of your organization's data at any time through the compliance API or by contacting support.
  • Data deletion. Upon account termination, we will retain your data for 90 days (for recovery purposes), after which it will be permanently deleted unless a legal hold applies.
  • License grant. You grant us a limited, non-exclusive license to process your data solely for the purpose of operating and improving the Service.

8. Intellectual Property

The Service, including its design, code, branding, and documentation, is owned by Parallax Ventures LLC and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Service without our prior written consent.

"METTLE," "METTLE Arena," and associated logos are trademarks of Parallax Ventures LLC.

9. White-Label & Customization

Premium-tier subscribers may access white-label features allowing custom branding (colors, logos, app name). White-label customization does not transfer any intellectual property rights in the underlying Service. Organizations using white-label features may not represent the Service as their own proprietary technology.

10. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PARALLAX VENTURES LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, REVENUE, OR BUSINESS OPPORTUNITY.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless Parallax Ventures LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, violation of these terms, or infringement of any third-party rights.

12. Termination

  • You may terminate your account at any time by cancelling your subscription and contacting support.
  • We may suspend or terminate your account for violation of these terms, non-payment, or if required by law.
  • Upon termination, your right to use the Service ceases immediately. Data retention is governed by Section 7.

13. Governing Law, Arbitration & Class Action Waiver

These terms are governed by the laws of the State of Florida, without regard to conflict of law provisions.

BINDING ARBITRATION:

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in Broward County, Florida, before a single arbitrator. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

CLASS ACTION WAIVER:

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You expressly waive any right to participate in a class action lawsuit or class-wide arbitration against Parallax Ventures LLC.

Exceptions: Either party may bring claims in small claims court if eligible. This arbitration agreement does not prevent you from filing a complaint with any government agency.

Opt-out: You may opt out of this arbitration provision by sending written notice to legal@mettlearena.com within 30 days of first accepting these Terms. The notice must include your name, organization name, and a clear statement that you wish to opt out of arbitration.

14. Data Processing Agreement

For organizational customers that require a formal Data Processing Agreement (DPA), we offer a standard DPA covering:

  • Scope and purpose of data processing
  • Data subject categories and data types
  • Sub-processor disclosure and notification obligations
  • Security measures and breach notification procedures
  • Data return and deletion upon termination
  • Audit rights

To request a DPA, contact legal@mettlearena.com. We will provide a signed DPA within 10 business days.

15. Accessibility

Parallax Ventures LLC is committed to making METTLE Arena accessible to all users, including those with disabilities. We strive to conform to WCAG 2.1 Level AA guidelines. If you encounter accessibility barriers while using the Service, please contact support@mettlearena.com with details so we can address them promptly.

16. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or a prominent notice within the Service at least 30 days before the changes take effect. Continued use of the Service after changes become effective constitutes acceptance of the updated terms.

17. Contact

Questions about these terms? Contact us:

Parallax Ventures LLC
Fort Lauderdale, FL
legal@mettlearena.com