Text Message Terms

Mettle Arena club updates, operated by Parallax Ventures Inc, doing business as Mettle Arena. Swim clubs licence Mettle Arena to run their team. This program lets a club send short operational text messages to the parents on its own roster who have asked for them.

Agreeing to texts is not a condition of joining a club, of buying anything, or of using Mettle Arena. Everything the app does works without it.

• Practice changes — a cancelled session, a moved start time, a pool closure.
• Meet information — warm-up times, travel details, entry deadlines.
• Club announcements sent to a squad or to the whole team.

Nothing else. No marketing, no promotions, no messages from Mettle Arena about Mettle Arena. A message always comes from the family’s own club and is addressed to a squad, a meet, or the whole team.

Illustrative only — the club writes the actual message.

• Mettle Arena: Practice is cancelled tonight — lightning hold at the pool. Back to normal Thursday. Reply STOP to opt out.
• Mettle Arena: Saturday's meet warm-up moves to 7:15am. Bus leaves the club at 6:30am. Reply STOP to opt out.
• Mettle Arena: Meet entries close Friday at 6pm. Confirm your swimmer in the app. Reply STOP to opt out.

Consent is given by the parent, in the app, one number at a time. A club uploading a roster spreadsheet does not opt anybody in, and there is no way for a club to tick this on a family’s behalf.

1. A parent signs in to the Mettle Arena parent portal for their club. Accounts are created by the club; there is no public sign-up for texts.
2. On the parent home screen they find the card headed "Text messages from your club".
3. They type their own mobile number into the field on that card.
4. They tick the consent box, which is never pre-ticked, carrying the wording above.
5. They press Save. The consent is stored against that specific number together with the moment it was given.

This is the wording beside that box, in full:

Text me practice and meet updates from my club at this number. Message and data rates may apply. Message frequency varies. Reply STOP to opt out or HELP for help. See our privacy policy and terms.

The box is never pre-ticked. It is drawn empty above because that is how a parent who has not consented finds it.

• Reply STOP to any message. Messaging to that number stops.
• Or untick the box on the same card in the parent portal and press "Turn texts off".

Reply HELP to any message, or email support@mettlearena.com.

Message frequency varies. Messages are sent by your club when something changes; there is no scheduled or recurring send.

Message and data rates may apply.

Mobile numbers and text-message consent are never sold, rented, or shared with third parties for their own marketing.

A consent is recorded against the specific number it was given for. If the number on file changes, the old consent does not carry across — the parent is asked again. What we store and who can see it is set out in the privacy policy.